Download Unlocking E-Government Potential: Concepts, Cases and by Subhash Bhatnagar PDF

By Subhash Bhatnagar

Unlocking E-Government power: thoughts, instances and useful Insights offers a conceptual and empirical foundation for figuring out the possibility of e-government and functional insights for implement-action of e-government at neighborhood, nation or nationwide point. the writer offers an outline of worldwide adventure in imposing e-government, explores the aptitude effect of e-government on rate of entry, caliber of carrier and caliber of governance for electorate and companies and analyzes the capability influence of e-government on transparency and corruption.

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Extra resources for Unlocking E-Government Potential: Concepts, Cases and Practical Insights

Sample text

The confusion arose because over the last three decades ICTs have been used by governments for various purposes. Some of these purposes were directly related to efficiency and effectiveness in delivering a variety of services concerning different life events of key stakeholders. Another broad area where ICT was deployed was to make democracy function better. When the terms ‘e-government’ and ‘e-governance’ were coined, both usages were brought under its rubric. For example, the Internet is seen as a tool of empowerment of disadvantaged groups and rural communities (Smith 1997).

Several portals organize information and services according to the clients’ needs (SINGOV online) and not according to the government department structure. E-applications enable greater participation of citizens leading to their empowerment. For example, it is easy to strengthen feedback on services. Collection of statistics on performance in service delivery also becomes easy. This data can also be made public. 30 Unlocking E-Government Potential Departments/agencies that implement e-government may be able to collect more taxes, prevent fraud, reduce costs and be able to cope with growth in transactions.

See ‘Description of computerized motor vehicles department’, Kerala. Available at http://keralamvd. in/ Municipal services such as issue of birth and death certificate, payment of local taxes, etc. 6); many municipalities in Latin America. htm Passport. Computerized in several developing countries like Singapore and Malaysia. se/data/tamper_proof_electronic_p Income tax online. 1). ) Application area Examples of projects Multiple services from local, state and national levels (bill payment, issue of certificates, tax collection).

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