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The current model of the public administration in most OECD countries, for example, restricts information sharing because the collection and use of data is segmented along with the structure of government. This separation according to functions, however, also serves to protect privacy of citizens’ data. In creating a more seamless government, government will have to strike an equilibrium between protecting citizens’ privacy and better meeting their Box 10. United Kingdom: Engaging the citizen in a “new” government – The Scottish Parliament Since 2000, the Scottish Parliament has committed to using ICTS to advance its principles of openness, accountability and citizen engagement in the parliamentary process, and implemented an innovative e-government strategy to engage the citizen and assist the operations of the new parliament and the government administration.

It would be of value to regularly undertake a review of the 48 THE E-GOVERNMENT IMPERATIVE – ISBN 92-64-10117-9 – © OECD 2003 3. EXTERNAL BARRIERS TO E-GOVERNMENT overall regulations and requirements that govern ICT acquisition and use. As a first step, identifying these would help indicate areas where redundant or overlapping regulations were in place: an agreed process of regular examination would provide an opportunity to get rid of requirements that have outlived their usefulness. Recognition of e-government processes The introduction and uptake of e-government services and processes will remain minimal without a legal equivalence between digital and paper processes.

The bundling of information and services in thematic channels has been possible thanks to the horizontal coordination of sixteen leaders – one for each thematic channel – and the work of several dozen agencies. Source: OECD E-Government Working Group. 36 THE E-GOVERNMENT IMPERATIVE – ISBN 92-64-10117-9 – © OECD 2003 2. 3. E-government increases policy effectiveness Although access and convenience are important drivers of much e-government activity, there is increasing awareness that e-government initiatives can also help achieve important outcomes in major policy areas such as health, education, anti-crime initiatives and security.

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