Download Bank 2.0: How Customer Behavior and Technology Will Change by Brett King PDF

By Brett King

The monetary trouble is simply starting for retail associations. 90 to ninety-five in line with cent of financial institution transactions are completed electronically this day. the net, ATMs, name centres and smartphones became mainstream for patrons. yet banks nonetheless classify those as substitute channels and hold an company constitution the place department dominates pondering. persevered know-how strategies, internet 2.0, social networking, app telephones and mobility also are stretching conventional banking versions to the restrict. financial institution 2.0 unearths why client behaviour is so quickly altering, how branches will evolve, why cheques are disappearing, and why your cellular phone will exchange your pockets all in the subsequent 10 years.

Show description

Read Online or Download Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services PDF

Similar banks & banking books

Derivative Instruments: A Guide to Theory and Practice (Quantitative Finance)

The authors be aware of the practicalities of every category of spinoff, in order that readers can practice the innovations in perform. Product descriptions are supported by means of distinctive spreadsheet types, illustrating the options hired, a few that are on hand at the accompanying CD-ROM. This ebook is perfect analyzing for derivatives investors, salespersons, monetary engineers, danger managers, and different pros concerned to any quantity within the software and research of OTC derivatives.

Asset Pricing

Genuine property finance is a fast-developing region the place best caliber examine is in nice call for. within the US, the true property industry is worthy approximately US$4 trillion, and the REITs marketplace approximately US$200 billion; tens of millions of actual property execs are operating in this quarter. The marketplace in a foreign country may be significantly greater, in particular in Asia.

Guaranteed to Fail: Fannie Mae, Freddie Mac, and the Debacle of Mortgage Finance

The monetary cave in of Fannie Mae and Freddie Mac in 2008 ended in some of the most sweeping executive interventions in deepest monetary markets in historical past. The bailout has already price American taxpayers with regards to $150 billion, and considerably extra may be wanted. The U. S. economy--and by way of extension, the worldwide monetary system--has much driving on Fannie and Freddie.

Liquidity Management: A Funding Risk Handbook

Strong administration of liquidity probability in the changingregulatory framework Liquidity administration applies present probability managementtheory, suggestions, and approaches to liquidity hazard keep an eye on andmanagement to assist enterprises arrange in case of destiny economiccrisis and altering regulatory framework. in keeping with extensiveresearch performed on banks' datasets, this e-book addresses thepractical demanding situations and important concerns that regularly gounmentioned, and discusses the new influence of sovereign crises onbanks' liquidity approaches and methods.

Additional info for Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services

Example text

Ah, but the branch generates all the revenue…” we’ve heard it argued. This is a really good justification for keeping traditional structures in place. Well, let us examine if that is really the case. Let’s take credit card acquisitions as an example. How do we market credit cards? Currently we might use direct mail, newspaper advertisements, Web and possibly promotional marketing offering a “free gift” if clients sign up for a new Visa card or Mastercard. Customers are then faced with probably two or three choices of how to apply.

If I were a banker looking at how to generate new revenues through my IVR or ATM channels, how would I figure out the right sales pitch and implementation? This is where things really break down in the average financial services provider. There are two critical questions here, which we will delve into in much greater detail later. The first question really is, if the institution puts a product on a specific channel, will the customer engage them on that channel for that product? The second is, what is the best method to implement the solution so we get maximum take-up or utilisation?

Why, we’ve even employed hundreds of computer programmers from Bangalore to churn out all these codes to connect our mainframe systems to Internet banking—and what thanks do we get for it? Really, one would think we would simply be better off if we didn’t have to deal with the masses at all! Seriously folks, in the face of competition, rising infrastructure costs and dwindling product margin, financial service providers have been forced to rethink their strategies on how they reach and serve customers.

Download PDF sample

Download Bank 2.0: How Customer Behavior and Technology Will Change by Brett King PDF
Rated 4.33 of 5 – based on 16 votes