Download Advances in Librarianship, Vol. 28 by Danuta A. Nitecki PDF

By Danuta A. Nitecki

Severely acclaimed due to the fact its inception, ''Advances in Librarianship'' is still the fundamental reference resource for advancements within the box of libraries and library technological know-how. Articles released within the serial have gained nationwide prizes, reminiscent of the Blackwell North the USA Scholarship Award for the exceptional 1994 monograph, article, or unique paper within the box of acquisitions, assortment, improvement, and similar components of source improvement. All components of public, university, college, basic and secondary faculties, and certain libraries are given up to date, severe research by means of specialists engaged within the perform of librarianship, in instructing, and in study.

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Quality” is a prevailing, if poorly defined, concept in universities. ” (Groenewegen and Lim, 1995, p. 6). With the establishment of the Australian Universities Quality Agency (AUQA) by the Federal Government in 2000, “quality assurance” and “quality audit” have greater currency in Australian universities. However, the understanding of these terms by AUQA appears to be closer to the meaning ascribed to TQM than to QA. Quality audit is defined by AUQA as “a systematic and independent examination to determine whether activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives” (Australian/New Zealand Standard, 1994 quoted in the AUQA Audit Manual Version 1 May 2002).

As Cullen (1999) explains: Performance measurement is a highly political activity and must be seen as such, at the macro or micro level. We must look outwards to social and political expectations made of our institutions and ensure that they meet the needs and expectations of our significant client or stakeholder groups; we must use our planning and goal-setting activities in a meaningful way, incorporating appropriate measures, to demonstrate our response to this external environment, and our willingness to align our aspirations to broader corporate goals.

Heskett et al. (1997) make the case for a strong correlation between customer satisfaction and employee satisfaction. Hernon and Whitman (2001) quote from Heskett and go on to say: “The attitude and role of staff members are key to any service organization that values its customers. While the library has no choice over whom its customers are, the library does control the selection of employees. ” (Hernon and Whitman, 2001, p. 39). 30 F. McGregor Client service attributes became key criteria in position descriptions at UWL, were included in advertisements and interviews and were reiterated during the induction process.

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